A List Of 10 Best Helpdesk Software Solutions For 2022
A company’s help desk software has become more integral to its day-to-day operations. It has simplified business operations in comparison to the past. It is why there is a growing need for support desk software. Demand has been rising, but so has the level of competition. Today, you may find a plethora of companies that supply help desk software, all of which provide greater features. All of these service companies are always vying for customers.
Because of this rivalry, picking the best options for support desk software may be challenging. It is a challenging and arduous but important task for an organization. Realizing this difficulty of organizations, we think we should help them according to the effort we can make. So, in this article, we have discussed the common qualities of the best help desk software, and we also provide a list of the 10 best helpdesk software solutions. It is our sincere wish that this article aids you in making an informed decision about the service desk software you ultimately decide to use. Before going to the list, we should first discuss the common qualities of the best help desk software.
Common Qualities Of The Best Helpdesk Software Solutions
Finding the best ticketing system is more challenging without prior knowledge of what makes a good help desk tool. In order to find the most suitable help desk system, you should look into the following aspects;
- Multilingual
The best software for selling tickets needs to support multiple languages. If software for a service desk does not support multiple languages, then it is possible that it is not the best option. Therefore, it is required that at least one local language, in addition to English, be included.
- Automation
It is impossible for manual software to be the most effective enterprise help desk software solutions; the software must be automatic. One benefit of using an automated ticketing system is the ability to respond more quickly and efficiently to customers.
- Multichannel Support
It is essential for helpdesk software to provide support for multiple channels. For example, it indicates that a customer service representative ought to be able to respond to multiple tickets at once. It may save time for the customer as well as the agent.
- Pricing
When selecting helpdesk software, pricing is the aspect that you should focus on paying the most attention to. It is because the best help desk ticketing software provides more facilities on a smaller budget. For this reason, it is important to evaluate the various helpdesk software options in terms of their features and costs.
- Easy-To-Use Interface
A helpful tool for the help desk should be straightforward to use for both the agents and the customers. Unfortunately, reduced interaction with the customer is the result of a complicated process.
- Self-Service Tools
Self-service options should always be included in the features of the best helpdesk software solutions and the traditional customer service representative options. Although customer care teams typically offer their services around the clock, some customers prefer to handle their own needs on their own. Therefore, an area for users to access self-service tools, such as a frequently asked questions database, is essential to any high-quality help desk software solution.
- Shared Inbox
A shared inbox is an additional feature that should be present in an ideal helpdesk tool. A perfect helpdesk system provides a shared inbox to the customer care team. They were able to monitor the group’s progress in responding to questions and concerns raised by customers in this shared inbox.
- Flexibility
A good ticketing system should be adaptable to the various requirements posed by individual customers. It might be adaptable in many different ways, such as granting permission to modify the source codes so that they better suit your requirements. You might find that adaptable ticketing systems provide your company with the most effective help desk software solutions.
- Ticket History
The best helpdesk software solutions should always include a history of tickets. During their workdays, employees at large companies often field questions, requests, and complaints from various customers. Consequently, it might be advantageous for businesses to keep a record of tickets purchased. It indicates that they could identify the challenges customers are experiencing the most. In addition, keeping a record of tickets is another way for businesses to evaluate the efficiency of their customer service departments and rank the representatives’ performance. Because of this, a ticketing system that can maintain records might be the most effective software solution for a help desk.
10 Best Helpdesk Software Solutions in 2022
The characteristics of an effective service desk tool have been outlined here in the event that you can still not decide which option is superior. Then you ought to investigate the various ticketing systems included on our list. The following is a list of the best helpdesk software solutions for both small businesses and enterprises. This ranking was determined based on factors including performance, cost, and the effectiveness of ticketing systems.
Jira Service Manager
The Jira service manager is a ticketing system that has been created with the express purpose of handling IT ticketing. It includes features such as reporting, ticket management, and SLA tracking, among other things. It is also used for project management & employee management.
Zendesk
Zendesk is a ticketing platform that provides a comprehensive range of customer support options. Zendesk facilitates communication through various channels, including e-mail, live calls, and others. It is also possible that this is one of the most effective help desk software solutions. Unfortunately, even though it has many features, Zendesk is prohibitively expensive.
TIKTING
The TIKTING helpdesk software utilizes grade-3 redundant database architecture, which provides a higher level of dependability. Because of the way this structure is set up, thousands of requests can be processed concurrently. Additionally, it maintains records of tickets and has the potential to integrate through a variety of channels such as Gmail, Yahoo, etc. Additionally, it is one of the more affordable methods of purchasing tickets. Because of this, TIKTING has the potential to be the most effective software for an IT help desk, and it could be beneficial to both small businesses and large enterprises. Therefore, it has the potential to be the best help desk software for businesses.
HubSpot
HubSpot is a ticket management and organization platform that can prioritize and organize requests. In addition to that, it offers a history of the tickets that have been submitted and a summary of the ongoing problems. So it may turn out to be one of the most effective help desk software solutions.
Help Scout
A shared inbox is one of the features that are included in the help desk software known as Help Scout. Other features include live chat, ticket management, and reporting. As a result, it has the potential to be an excellent help desk software solution.
KB Support
The Knowledge Base support system (KB Support) is a ticketing system that manages customer care through the use of submission forms. It also supports the automatic assignment of tickets. It is a versatile system that enables the generation of performance reports for the customer care team. So, it could be one of the best help desk software solutions.
Freshservice
The Freshservice platform provides a specialized help desk solution. Freshservice is a service desk software solution that is suitable for use by companies of medium size.
Zoho Desk
In addition to its other capabilities, the help desk ticketing system known as Zoho Desk includes management and reporting features. As a result, it is widely recognized as one of the most effective help desk software solutions available to small businesses.
ServiceNow
ServiceNow is widely considered to be among the most effective help desk software options. It includes features such as asset management, SLA tracking, and ticket management for customer service requests.
SupportBee
It provides support for ticket management and also includes features for generating reports. It is also possible for it to integrate with other software in order to provide a more effective response to questions raised by customers.
Conclusion
If you are not familiar with the characteristics of the best helpdesk software solutions, selecting the best help desk software will be a challenging task for you to undertake. We have provided you with the characteristics of the best ticketing system as well as the 10 best helpdesk software options that have these characteristics.
Next, we will give you the name of the most effective ticketing system with all of the abovementioned characteristics. From the list that was just presented, TIKTING helpdesk & change management software stands out as the most effective ticketing system. Because of the greater number of commodities it offers, it is a less expensive and more reliable help desk tool for organizations.
